Support¶
- Screens often have a feedback button, bottom-right, to open an email.
- Email is seen by the development team.
Telephone
+44 (0) 1367 718474
- In office hours (09:00 to 17:00 UK) we will usually respond immediately, even if you leave a message.
- Depending on your Service Level Agreement, you may also have a 24h support number.
We can also use screen-share and teleconferencing to assist you.
Training¶
We offer training at our offices or yours, and remotely. Please contact us to request training.
Network Architecture Diagram
Known Issues¶
Find our known issues and solutions listed below. If an issue is not listed, please contact support.
Issues with Datatables
Datatables can have an issue where column headers don't filter results or the table displays as empty.
To fix this on Chrome / Microsoft Edge:
1 - Open the Active Steward instance you are having issues with
2 - Press F12 to open the developer tools
3 - Open the Application Tab
4 - Open the Local Storage chevron
5 - Right-click on the Active Steward link and select “Clear”
To fix this on Firefox:
1 - Open the Active Steward instance you are having issues with
2 - Press F12 to open the developer tools
3 - Open the Storage Tab
4 - Open the Local Storage chevron
5 - Right-click on the Active Steward link and select “Delete All”